This Refund Policy comes into effect on June 1, 2023, and is applicable to all products displayed or mentioned on the website. This refund policy outlines the terms and conditions regarding refunds for purchases made through our website. Please read this policy carefully before making any purchases.
1. Our Refund Policy
At Antivassistance, we value the satisfaction of our customers and strive to provide high-quality products and services. We offer a flexible 30-day return policy to ensure your satisfaction with your purchase. If you are not completely satisfied, we are pleased to accept returns and provide a full refund of the purchase price. It’s important to note that upon requesting a complete refund, your software license will be terminated immediately.
2. Eligibility for Refunds
Refunds are applicable only to purchases of software license keys that have not been activated or used and were purchased directly through the Antivassistance website.
3. Grounds for Refund
Refunds may be granted in the following circumstances:
- If you purchased a paid license key for any of our antivirus software and it does not work, you can request a refund within 30 days of the date of purchase, and we will process the refund within 5-7 working days.
- If you have not received the license key or product within a reasonable time frame, we will investigate and provide a refund if appropriate.
4. Non – Refundable Items
- Activated or Used License Keys: Once a license key has been activated or used, it is not eligible for a refund.
5. Refund Request Process
To request a refund, contact our customer support team or submit the form, filling out all the necessary details, within 30 days of the purchase date. Provide your order details, including the purchase date, order number, and the reason for the refund request.
Our representatives will review your request and respond to you within 24 hours. Please note that it could take up to one complete credit card billing cycle after your request has been approved for the credit to show up on your account.
6. Processing Refunds
- If your refund request is approved, we will process the refund within 5-7 business days.
- Refunds will be issued using the original payment method used for the purchase.
- Please note that the time it takes for the refund to reflect in your account may vary based on your payment provider.
7. Changes to Antivassistance Refund Policy
Antivassistance reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
CONTACT ANTIVASSISTANCE CUSTOMER SUPPORT FOR FURTHER ENQUIRY
Please note that this refund policy is specific to Antivassistance and may differ from the refund policies of the antivirus manufacturers whose products we sell.
If you have any questions or concerns regarding our refund policy, please contact our customer support team for further assistance. We are committed to providing excellent customer service and addressing your inquiries promptly.